Returns

4/6/2006

We will gladly accept the return of products that are defective for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Colors may vary and are subject to change without notice. A 20% restocking fee will be charged on all returns.
 
SPECIAL ORDERS ARE NON-RETURNABLE, NON REFUNDABLE. NO EXCEPTIONS.

Special orders consist of all items that are made unscented for a customer, items that are made a special color for a customer, items that are made a special fragrance for a customer, and items that are made in bulk qty for a customer - more than 4 of same item. 
 
Return Instructions:
1. login to your account. (aka my account)
2. Select the order and click view details
3.Select create new RMA on this page.
4. Fill out required information. (reason for return, product, quantity, etc.)
 
This will create a return merchandise authorization, once approved email will be sent with shipping instructions. (approval can take up to 5 days and may require additional information)
 
Trinity Candle Factory is not responsible for any return postage or damage incurred during return shipment.

It's important to pack your items properly so that they aren't damaged in shipping.


When packing your item, keep these things in mind:

  • Choose a box that's slightly larger than the item you're sending so you can cushion the item with packing material on all sides. Make sure your box is in good condition and sturdy enough to survive the trip.

  • Pack the item with bubble wrap, peanuts, foam, or paper so there's no room for your item to move around in the package. Tip: If you're shipping very fragile items, like glassware, we strongly recommend you use something more secure than paper to pack your items.

  • Use clear or brown packaging tape, reinforced packing tape, or paper tape. The tape should be at least 2 inches wide. Don't use masking tape, cellophane tape, cord, string, or twine. Tape the opening of the box and reinforce all seams.

  • Properly label the package and include RMA # on outside of box. If you're reusing a box, cover any previous labels or cross out any previous address information with a heavy black marker.

    • During extremly hot or cold months or when temps are above 95 degrees or below 35 degrees it is best to ship on Mondays to prevent items from sitting over the weekend. Use fastest freight service available (within reason) and add extra peanuts to help protect items from extreme weather conditions. 


      Products must arrive with no scratches, dings or any type of damage at all. Must be in  New Condition to get a full refund (less shipping & restocking fees).

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